MaineStreet FAQ's
- Which web browser should I use?
- As soon as I clicked into the User ID field on the signon page of MaineStreet, I get a message saying "your PeopleSoft session has expired." What should I do?
- I'm using Internet Explorer 6.x. How do I clear my cache and cookies?
- I'm using Internet Explorer 7.x. How do I clear my cookies and cache?
- I'm using FireFox. How do I clear my cookies and cache?
- My menu items don't display properly, what should I do?
- I'm trying to download data from MaineStreet in Excel format, but it isn't working. I see something flash on the screen momentarily, but I don't get the Excel file. What should I do?
- I'm using Windows Vista and Internet Explorer 7. Sometimes while I'm working in MaineStreet I get a blank page. What should I do?
- Sometimes my MaineStreet session times out unexpectedly. What are the session timeout limits?
- I'm using FireFox but when I try to print a multi-page document in MaineStreet I only get the first page.
1. Which browser should I use?
PeopleSoft recommends Internet Explorer . If you are on the Windows platform, you should be using Internet Explorer 6.0.28.00 or higher. If you are on the Macintosh platform and using OS 7, 8, or 9, you should download and install Internet Explorer Version 5.1.7 from here. If your are using OS X, you should download and install Internet Explorer Version 5.2.3 from here.
Apple Macintosh users: If you choose to use Mozilla FireFox (which is compatible with PeopleSoft functionality), see FAQ #10 below for printing issues. Do not use Safari. It is inconsistent with PeopleSoft funtionality, at best.
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2. As soon as I clicked into the User ID field on the signon page of MaineStreet, I get a message saying "your PeopleSoft session has expired." What should I do?
This sometimes happens on computers that have not been restarted in more than 24 hours. Clear your cache and cookies and restart your computer.
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3. I'm using Internet Explorer 6.x. How do I clear my cache and cookies?
Click the "Tools" menu and select "Internet Options" . On the General tab, in the Temporary Internet Files section, click on the "Delete Cookies" button. When that is done, clcik on the "delete Files" button. Click OK and then click OK again.
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4. I'm using Internet Explorer 7.x. How do I clear my cookies and cache?
Click the "Tools" menu and choose "Delete Browsing History". Click on the "Delete files" button. When that is done, click on the "Delete Cookies" button. Then click on the "Close" button.
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5. I'm using FireFox. How do I clear my cookies and cache?
Click on the "Tools" menu and choose "Clear Private Data". Make sure at least"Cache" and "Cookies" are checked. Then click on the "Clear Private Data Now" button.
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6. My menu items don't display properly, what should I do?
This can happen if you are using an older browser that doesn't support JavaScript. Also check for any pop-up blockers that may be running. It might also be caused by a corrupt cache or internet files. You should clear cache and internet files. If this does not correct the problem, completely shutdown your computer, and leave it off for about 2 minutes.
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7. I'm trying to download data from MaineStreet in Excel format, but it isn't working. I see something flash on the screen momentarily, but I don't get the Excel file. What should I do?
This problem happens in Internet Explorer. Click on the tools menu and choose Internet Options. Choose the Security Tab and then click on the Local Intranet icon. Click on the Sites button and then the Advanced button. The address of the MaineStreet portal should already be filled in. Click the Add button. Finally, click the Close button and then the OK button and the OK button again.
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8. I'm using Windows Vista and Internet Explorer 7. Sometimes while I'm working in MaineStreet I get a blank page. What should I do?
This problem has been seen on computers running Microsoft Vista and Internet Explorer 7. It is caused by a setting related to the Transport Layer Security. To fix this, click on the tools menu and choose Internet Options. Choose the Advanced Tab and then scroll down to the Security section. Un-check the box next to "Use TLS 1.0" and then click the OK button.
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9. Sometimes my MaineStreet session times out unexpectedly. What are the session timeout limits?
Your MaineStreet session will timeout if left idle for too long. The idle time is 1 hour for faculty/staff and 20 minutes for students. If your session times out, you must login again. The session timeout applies to all open MaineStreet windows. If any MaineStreet windows is left idle for more than the timeout duration, your session will time out, even though you may have been working in another MaineStreet window.
10. I'm using FireFox but when I try to print a multi-page document in MaineStreet I only get the first page.
For Windows users:
In FireFox, go to the "File" menu and choose "Print". The following dialog box appears:
Make sure that "The selected frame" is check in Print Frames.
Click OK.
For Mac users:
In FireFox go to the "File" menu and choose "Print".
You will get the following dialog box:
Select the "Copies & Pages" drop-down and select "FireFox" as shown below:
You will see the following dialog box:
To make sure FireFox prints correctly from MaineStreet, ensure that "The selected frame" is selected under Frames as seen above. No other additional options are required.
You can save all these settings as a preset to simplify printing in the future:
Go to the Presets drop-down menu and select Save As.. as pictured below:
Give the preset a name as shown below:
You are now prepared for one step printing:
Click Print
Any subsequent usage will now work like this:
In FireFox go to the "File" menu and choose "Print"
From the Presets menu, select MaineStreet, as shown below:
Click Print
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modified on
12/23/08
